Refund Policy

This policy explains how cancellations and refunds work for ByPilot subscriptions, add-ons and credit packs. It never limits the statutory rights of consumers.

14 days on your first purchase

• If you are not satisfied within 14 days of your first subscription payment, email support@bypilot.ai and we refund that payment in full, no questions asked.
• For consumers this is also the statutory right of withdrawal period.
• Refunds go back to the original payment method within 14 days. Your bank may take a few more days to show it.

Renewals and cancellation

• You can cancel at any time in Settings > Plan. Cancellation takes effect at the end of the current period and you are not charged again.
• A monthly renewal is refunded if you ask within 14 days of the renewal and have not used the service in that period.
• An annual plan is refunded in full if you cancel within 14 days of the payment or renewal. After 14 days the remaining months are not refunded; the service stays available until the end of the period.

Credit packs

• Credit packs are non-refundable. Credits are available in your account as soon as they are bought (a digital service performed immediately).
• If credits did not reach your account because of a technical error, or you were charged by mistake, contact us and we will fix it or refund you.

Add-ons

Add-ons are billed with your subscription and follow the same cancellation and refund rules.

Suspended or terminated accounts

Accounts suspended or terminated for breach of the Terms of Service, misuse or fraud are not refunded, except where the law requires.

Orders paid through Paddle

Orders paid outside Türkiye are processed by Paddle.com, our Merchant of Record. Paddle issues approved refunds to the original payment method; you can request a refund from us or directly from Paddle at paddle.net. This policy is consistent with Paddle's buyer terms.

How to ask

Email support@bypilot.ai from your account's email address. We answer within two business days.